Sakura Kawaii Tung~Tung Gel Pen

Belle Kijo Stationery ("we" and "us") is the operator of (www.bellekijostationery.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

Belle Kijo Stationery will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(Belle Kijo Stationery) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

3.2 Warranty Returns

Belle Kijo Stationery will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Belle Kijo Stationery to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Belle Kijo Stationery will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

 

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service enquiries, please email us at +91 8535834682

SHIPPING POLICY

WE ARE GLAD YOU CHOSE US FOR YOUR PURCHASE. THE FOLLOWING CONDITIONS DEFINE OUR SHIPPING POLICY FOR ALL ORDERS AND PURCHASES MADE ON THE PLATFORM.

SHIPPING LOCATION

WE SHIP ALL ORDERS FROM INDIA.

ORDER TRACKING

YOU CAN VIEW THE STATUS OF YOUR ORDERS BY VISITING YOUR ACCOUNT. THE ORDER TAB LETS YOU VIEW ALL YOUR RECENT PURCHASES. YOU CAN CLICK ON ANY CURRENT ORDER TO VIEW THEIR STATUSES.

EXPECTED DELIVERY TIME

EXPECTED DELIVERY TIMES ARE DISPLAYED ON THE PRODUCT PAGE. YOU CAN ENTER YOUR PIN TO FIND OUT HOW MANY DAYS YOUR ITEMS MAY TAKE TO REACH YOU. CHOOSING DIFFERENT SHIPPING OPTIONS MAY IMPACT THE DELIVERY TIME. WE GENERALLY TAKE DISPATCHED IN A STANDARD TWO DAYS POST ORDER PLACEMENT WORKING DAYS TO PROCESS AND SHIP YOUR ORDERS.

YOU CAN ALSO VIEW THE EXPECTED DELIVERY TIME WHEN YOU PAY FOR YOUR ORDER AND CHECK OUT. HOWEVER, HIGH VOLUME MAY IMPACT SHIPPING TIMES AND CAUSE DELAYS.

CONTACT

YOU CAN ALWAYS CONTACT US FOR ANY QUERIES. WE ARE AVAILABLE AT SUPPPORT@BELLEKIJO.STATIONERY.COM.

PAYMENT

WE BELIEVE IN FLEXIBILITY AND LET YOU PAY USING SEVERAL METHODS. YOU CAN PICK YOUR PREFERRED METHOD WHILE PAYING FOR YOUR ORDER DURING CHECKING OUT. WE SUPPORT ONLINE PAYMENTS ONLY.

MOREOVER, YOU CAN CHOOSE TO PAY IN YOUR PREFERRED CURRENCIES. YOU WILL BE ABLE TO CHANGE THE CURRENCY TO YOUR CHOICE DURING PAYING. WE SUPPORT THE FOLLOWING CURRENCIES - INR - ₹.

PAYMENT PLANS

YOU CAN PAY IN AFFORDABLE INSTALLMENTS USING OUR PAYMENT PLANS. THE INFORMATION ABOUT THE PLANS IS DISPLAYED WHEN YOU CHECK OUT. YOU WILL BE ABLE TO COMPARE YOUR OPTIONS AND CHOOSE THE RIGHT ONE.

SHIPPING POLICY

WE PRIDE OURSELVES ON MAKING DELIVERIES SIMPLE AND HASSLE-FREE. YOU CAN SELECT YOUR PREFERRED SHIPPING METHOD FROM SEVERAL OPTIONS WHEN YOU CHECK OUT.

OUR TEAM TAKES DISPATCHED IN A STANDARD TWO DAYS POST ORDER PLACEMENT BUSINESS DAYS TO PROCESS YOUR ORDERS. A HIGH VOLUME OF PURCHASES MAY DELAY PROCESSING. YOU WILL ALWAYS BE ABLE TO TRACK THE STATUS OF YOUR ORDER FROM YOUR ACCOUNT.

SHIPPING METHODS

YOU CAN SELECT THE BEST SHIPPING METHOD FOR YOUR NEEDS WHEN YOU ORDER FROM OUR STORE. WE OFFER THE FOLLOWING SHIPPING OPTIONS:

ORDERS ARE SHIPPED ONCE PAYMENT IS RECEIVED

SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED BASED ON SEVERAL FACTORS. THE CONSIDERATIONS INCLUDE THE NATURE OF THE ITEM, WEIGHT, SIZE, DISTANCE, AND SO ON. YOU MAY ALSO BE LIABLE TO PAY TAXES ON YOUR SHIPPING AS PER APPLICABLE REGULATIONS.

OUR DELIVERY PARTNERS ALWAYS TRY TO DELIVER YOUR ITEMS AT YOUR CONVENIENCE. YOU MAY EVEN REQUEST A SPECIFIC ITEM TO RECEIVE YOUR ORDER. ADDITIONALLY, YOU MAY ASK YOUR DELIVERY PARTNER TO LEAVE YOUR PARCEL WITH A NEIGHBOR.

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING MAY ATTRACT ADDITIONAL FEES AND TAXES. YOU ARE LIABLE TO CLEAR ALL CHARGES TO ENSURE A SMOOTH DELIVERY.

EXCHANGES

OUR TEAM IS HAPPY TO ENTERTAIN EXCHANGES IF THE PRODUCT IS DAMAGED OR DOESN’T MEET THE DESCRIPTION. YOU CAN REQUEST US TO EXCHANGE YOUR ORDER USING THE STEPS BELOW:

EXCHANGE REQUESTS NEED TO BE GENERATED BY CONTACTING OUR TEAM DIRECTLY

RETURNS

WE ARE GLAD TO HELP YOU RETURN YOUR PRODUCT IF IT TURNS OUT TO BE DAMAGED. YOU MAY ALSO BE ABLE TO REQUEST RETURNS FOR ITEMS THAT DON’T MATCH THE PRODUCT DESCRIPTION. FOLLOW THE STEPS BELOW TO FILE A RETURN REQUEST:

YOU CAN RETURN OR EXCHANGE YOUR ITEM FOR FREE IF IT IS DAMAGED OR DIFFERENT FROM THE DESCRIPTION. HOWEVER, IN OTHER CASES, YOU MAY NEED TO PAY FOR THE SHIPPING CHARGES.

ADDITIONALLY, WE MAY TAKE THE TIMELINE DEPENDS ON THE AVAILABILITY OF THE PRODUCT REQUESTED BUSINESS DAYS TO PROCESS RETURNS AND EXCHANGES.

OUR TEAM HOLDS THE ULTIMATE RIGHT TO DECIDE WHETHER TO ENTERTAIN YOUR RETURN OR EXCHANGE REQUEST. WE SHALL CONVEY OUR DECISION AND THE CAUSE REGARDLESS.

MISC

AFFILIATE PROGRAM

WE DON’T HAVE AN AFFILIATE PROGRAM AT THE MOMENT. YOU CAN ALWAYS CHECK BACK LATER.

PHYSICAL STORE

OUR PHYSICAL OUTLET IS LOCATED AT BELLE KIJO STATIONERY, OLD AGE HOME, DUDHIA, MIRIK ROAD, JAMADAR VITTA, PANKHABARI-734217, WEST BENGAL, INDIA.

WARRANTY

SELECTED PRODUCTS COME WITH WARRANTIES. FIND THE DETAILS ON THE PRODUCT PAGE.