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SHIPPING & RETURNS
Shipping and Returns Policy
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Thank you for shopping at Belle Kijo Stationery. We want to ensure that your experience with us is smooth and satisfactory. Please review our Shipping and Returns Policy, which outlines our procedures for shipping your orders and our policy regarding returns and exchanges.
1. Shipping Policy:
1.1 Order Processing:
- After placing an order, please allow us 9 -12 business days to process and prepare your items for shipment. We aim to ship all orders as quickly as possible.
1.2 Shipping Methods and Costs:
- We offer various shipping methods to accommodate your preferences and location. The available options and associated costs will be displayed during the checkout process.
1.3 Delivery Timeframes:
- The estimated delivery timeframe depends on your shipping address and the selected shipping method. Please note that these are estimated timeframes and may vary due to unforeseen circumstances or during peak seasons. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
1.4 International Shipping:
- We currently do not offer International Shipping. For international orders, please note that additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
2. Returns and Exchanges:
2.1 Returns Policy:
- At Belle Kijo Stationery, we do not accept returns for refunds. All sales are considered final. We encourage you to carefully review your order before completing the purchase to ensure your satisfaction.
2.2 Exchanges:
- We understand that there may be instances where you would like to exchange a product due to specific circumstances. We offer exchanges on certain products, subject to the following criteria:
- The product must be eligible for exchange. Please refer to the product description or contact our customer support team for clarification.
- The exchange request must be initiated within [insert number of days] from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- The customer is responsible for all shipping costs associated with the exchange, including the return shipping of the original product and the shipment of the new product.
2.3 Exchange Process:
- To request an exchange, please contact our customer support team within the specified timeframe. Our team will guide you through the exchange process and provide you with instructions on returning the original product.
- Once we receive the returned product and verify its eligibility for exchange, we will process the shipment of the new product. You will be responsible for any price differences between the original product and the new product, including applicable shipping costs.
3. Damaged or Defective Products:
- In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or finding an appropriate solution.
4. Cancellations:
- We understand that circumstances may change, and you may need to cancel your order. Please contact our customer support team as soon as possible. If the order has not been processed for shipment, we will cancel it and provide you with a refund. However, if the order has already been shipped, we are unable to cancel it.
5. Customer Support:
- Our customer support team is available to assist you with any questions or concerns you may have regarding shipping, returns, or exchanges. Please contact us via [insert customer support contact details] for prompt assistance.
We appreciate your understanding of our policy regarding returns. Our priority is to ensure that you are satisfied with your purchase from Belle Kijo Stationery. If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team. Thank you for choosing Belle kijo.